When a public portal isn't working, the public notices first.
Tetcore helps federal, state and local agencies turn a system that generates complaints into one that completes tasks — with usability evidence, independent test validation and AI-assisted self-service, scoped in phases you can actually buy.
Submissions rejected. Sessions lost. Calls up. Confidence down.
Licensing, permitting, records and payment portals fail in predictable ways: a payment rejected for a formatting mismatch, a resubmit flow that strands the user, an error message that explains nothing. Each one turns into phone calls, paper forms and public criticism.
Our team has spent years on both sides of government systems — as heavy users of them and as the product, QA and engineering people who fix them. We know what a power user expects, what a first-time applicant struggles with, and how to prove the difference with data rather than anecdotes.
- Evidence your leadership can act onTask-completion rates, time-on-task, error rates and recordings — not a slide of opinions.
- Independent of your vendorWe validate what was delivered against what was required, and whether the tests would catch regressions.
- Fixes that fit the system you haveTargeted changes and an assistant layer on top of the existing portal — not a re-platform.
- Phased, deliverables-based scopeStart with a small purchase; expand only on results you have seen.
Four phases, each with its own deliverable and decision point
Every phase ends in a written readout. You decide whether the next one starts.
Usability audit
Moderated sessions with real applicants and staff, task metrics, heuristic review, ranked fix list.
- Usability report
- Prioritized fix list
- Recordings & quotes
User stories & acceptance criteria
The fixes written as stories that drive both the development work and the tests.
- Backlog with criteria
- Wireframes for key flows
- Release plan
Test validation
Traceability of requirements to tests, regression automation for critical journeys, release gates.
- Traceability matrix
- Automated suite
- Release checklist
Fix & assist
Targeted fixes shipped with tests, plus a natural-language assistant so people can complete applications in plain English.
- Working fixes
- Assistant pilot + evaluation
- Help content & rollout comms
Let people say what they need in plain English.
An assistant that sits on top of your portal, understands "I need to renew my license and update my mailing address," walks the user through exactly the fields required, validates before submission, and hands off cleanly to the existing workflow and payment.
Built with evaluation harnesses and guardrails: it answers only from your rules and forms, logs every interaction for review, and escalates to a person when it is unsure. No production data is used in demos.
On top of the systems you already run
Built to be easy to buy and easy to trust
Deliverables-based scope
Fixed-price phases with written acceptance criteria. Start under your small-purchase threshold; expand on evidence. State vendor registrations and SAM.gov in place or in progress; cooperative-contract access through established prime partners.
Security & data handling
No production data in testing or demos without a signed agreement; least-privilege access; professional liability and cyber coverage; written data-handling policy for your security questionnaire.
Senior, named, present
The three principals you meet are the people on the work. Weekly demos, a shared backlog you can see, and on-site sessions at your agency when it matters.
Have a system people are struggling with?
Book a 30-minute review. Bring the complaint themes; we will bring a first read on where the flow breaks and what Phase 1 would cover.